Refund policy

30-Day Return Policy

We want you to feel confident ordering from PurrAware. You may request a return within 30 days after your order has been delivered.

Return eligibility

To qualify for a return, the product must be unused, unopened, and in its original packaging. You must also provide proof of purchase.

Because PurrAware Monitoring Crystals are a consumable pet-wellness product, opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.

To request a return, please contact us through the Contact page on our website before sending any product back. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, when applicable, are non-refundable.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery and include your order number and photographs of the product and packaging. If the issue is confirmed, PurrAware will provide an appropriate replacement or refund and cover the necessary return costs.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

Cancellations

Orders may be cancelled before fulfillment begins. Once an order has been fulfilled, it must follow the return process described above.

Subscriptions

Subscriptions can be paused, skipped, or cancelled through the customer account before the next scheduled billing date. Cancelling a subscription does not cancel an order that has already been processed.

This policy does not limit any mandatory consumer rights that may apply.